E-COMMERCE ASSOCIATE

ABOUT US

MATTEO LLC was founded in 1995 to create simple sheets from the world’s very best home textiles. MATTEO’s philosophy is deeply rooted in the desire to awaken the spirit of American manufacturing by fashioning sewn textiles in the United States. Our company culture is focused on innovative and creative designs.

RESPONSIBILITIES

  • Communicate and follow up with customers via our Customer Relationship Management platform (Gorgias), email, and phone.
  • Locate and ship store products for online orders.
  • Resolve shipping issues and discrepancies.
  • Conduct cycle counts and update inventory on our Shopify account as needed.
  • Organize fabric swatches program to provide customers with the appropriate samples.
  • Eager to work on site and actively engage with customers and other team members.
  • Must be able to provide support to additional departments (e.g. assisting during our quarterly inventory counts or with light administrative work).
  • Assist customers with purchases at Showroom and Outlet store locations.
  • Finalize transactions with Shopify POS devices.
  • Must familiarize themselves with our entire inventory, including fabrics, colors, products, sizes.
  • Maintain a clean and orderly environment in the store and at their work station.
  • Handle in-store and online returns and exchanges per company policy.

REQUIREMENTS

  • Excellent computer skills and phone etiquette
  • Must be comfortable in a customer-facing environment
  • Strong organizational skills and attention to detail
  • Must be a team player and willing to wear multiple hats
  • Prior related-industry experience strongly preferred
  • Quick learner/Prior experience with the following software: ShipStation, Shopify, Gorgias
  • Knowledge of Spanish a plus

COMPENSATION

  • $25  per hour (non-exempt)

  • Paid Vacation Hours

WORK HOURS

  • Monday to Friday: 9:30 AM to 6:00 PM
  • Some Weekends Required

SEND YOUR RESUME TO hello@matteola.com or apply here.