Questions about MATTEOX
What is MATTEOX?
MATTEO's outlet program for flawed samples, the kind of pieces that happen when everything is made in-house in Los Angeles: a dye house miscalculation, a wrong thread used in production, or a fabric slub. These were previously sold only through MATTEO's physical Outlet Store and are now also available online through MATTEOX.
What flaws might a MATTEOX item have?
Possible visible flaws include off-color shades, incorrect threads, or faded edges, and pieces in the same color might vary slightly in tone due to differences between dye lots.
What is MATTEOX's return policy?
Products purchased at 50% off are eligible for a full refund. Products purchased at 60% off are only eligible for exchanges or store credit. Products purchased at 80% off or below are FINAL SALE.
Is MATTEOX the same as a seasonal sale on regular merchandise?
No. MATTEOX is specifically the outlet channel for flawed, discounted samples, separate from any temporary markdowns MATTEO runs on full-quality, first-run merchandise elsewhere on the site.
